Cloud Account Engineer
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Ventech Solutions Baltimore Federal Headquarters Windsor Mill, MD 21244, USA The Cloud Account Engineer (as part of the larger Cloud Team) is a hands-on engineering role which works closely with customers to provide focused support for timely resolution of support requests and drives their successful adoption and use of AWS services in a large multi-AWS Account environment.
Each customer is supported by an Account Manager and a Cloud Account Engineer.
Together, these roles collaborate to ensure the ongoing success of each customer and to confirm they continue to make effective use of contract and AWS services.
The Cloud Account Engineer accomplishes this through ongoing triage and resolution of support requests and works to identify any recurring issues and recommend changes.
They have regular review meetings with customers to discuss any issues or problems and provide feedback to the contract and Cloud Leadership teams.
Successful Cloud Account Engineers will proactively provide recommendations, suggestions or alternatives regarding their customer's selection and usage of AWS services.
The Cloud Account Engineer will review and evaluate new AWS services to understand how it could be used to help their customers.
Key to these recommendations is understanding why an AWS service would not work in the customer's AWS environment and being able to recommend alternative solutions and/or advocate back to the Cloud Team with a viable solution in the client's environment.
Major Responsibilities/Essential Functions Provides advocacy and strategic technical guidance to assist our customers plan and build AWS solutions using best practices.
Provide AWS consultative services to the customer on topics ranging from the AWS Well Architected Framework to application design alternatives and how those alternatives would be served by various AWS services and solutions.
Troubleshoots and resolves issues with customer's AWS Cloud and related trouble tickets (tier 3 support).
Collaborates with other engineers and product owners to continually evolve products and services using Agile and DevOps techniques.
Essential Qualifications Type of Credentials/Licenses:
AWS Industry Certifications Related Work
Experience:
10-12 years Excellent AWS Service and technical knowledge:
Thorough understanding of AWS infrastructure and services including but not limited to VPC, Security Groups, IAM, Cloud Formations, EC2, EBS, S3, CloudWatch, Cloud Trail, AWS Config.
Deep understanding of the customer's AWS environment and configuration.
Strong communication (verbal and written) and customer handling skills:
Strong interpersonal and communication skills to build effective relationships with customers and with other members of the Cloud Team.
Strong analytical and problem-solving skills.
Communicates effectively at both the executive and technical level to ensure consistent messaging and appropriate escalation.
Automation experience with Ansible, Python and BOTO3, AWS Systems Manager, and other AWS automation services.
Experience working as part of an Agile/Kanban Team:
Ability to self-start and successfully collaborate in a distributed team environment.
Willingness to adapt and change and take on new challenges.
Self-starter with the ability to work independently or as part of a project team.
Strong analytical problem-solving ability.
Extremely strong written and verbal communication skills.
Positive attitude and a strong commitment to delivering quality work.
Experience with DevOps concepts, methodologies, and tools:
Experience with Git and Jira is a must.
Experience with Jenkins and Ansible highly preferred.
Experience with ServiceNow (or similar ITSM tool) to self-select AWS and related trouble tickets from a queue and successfully resolve them to meet or exceed documented SLAs Scope of Position This position is an individual contributor and has no supervisory responsibilities.
Provides functional expertise through day-to-day work tasks.
Works under supervision of management.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
Ventech Solutions Baltimore Federal Headquarters Windsor Mill, MD 21244, USA The Cloud Account Engineer (as part of the larger Cloud Team) is a hands-on engineering role which works closely with customers to provide focused support for timely resolution of support requests and drives their successful adoption and use of AWS services in a large multi-AWS Account environment.
Each customer is supported by an Account Manager and a Cloud Account Engineer.
Together, these roles collaborate to ensure the ongoing success of each customer and to confirm they continue to make effective use of contract and AWS services.
The Cloud Account Engineer accomplishes this through ongoing triage and resolution of support requests and works to identify any recurring issues and recommend changes.
They have regular review meetings with customers to discuss any issues or problems and provide feedback to the contract and Cloud Leadership teams.
Successful Cloud Account Engineers will proactively provide recommendations, suggestions or alternatives regarding their customer's selection and usage of AWS services.
The Cloud Account Engineer will review and evaluate new AWS services to understand how it could be used to help their customers.
Key to these recommendations is understanding why an AWS service would not work in the customer's AWS environment and being able to recommend alternative solutions and/or advocate back to the Cloud Team with a viable solution in the client's environment.
Major Responsibilities/Essential Functions Provides advocacy and strategic technical guidance to assist our customers plan and build AWS solutions using best practices.
Provide AWS consultative services to the customer on topics ranging from the AWS Well Architected Framework to application design alternatives and how those alternatives would be served by various AWS services and solutions.
Troubleshoots and resolves issues with customer's AWS Cloud and related trouble tickets (tier 3 support).
Collaborates with other engineers and product owners to continually evolve products and services using Agile and DevOps techniques.
Essential Qualifications Type of Credentials/Licenses:
AWS Industry Certifications Related Work
Experience:
10-12 years Excellent AWS Service and technical knowledge:
Thorough understanding of AWS infrastructure and services including but not limited to VPC, Security Groups, IAM, Cloud Formations, EC2, EBS, S3, CloudWatch, Cloud Trail, AWS Config.
Deep understanding of the customer's AWS environment and configuration.
Strong communication (verbal and written) and customer handling skills:
Strong interpersonal and communication skills to build effective relationships with customers and with other members of the Cloud Team.
Strong analytical and problem-solving skills.
Communicates effectively at both the executive and technical level to ensure consistent messaging and appropriate escalation.
Automation experience with Ansible, Python and BOTO3, AWS Systems Manager, and other AWS automation services.
Experience working as part of an Agile/Kanban Team:
Ability to self-start and successfully collaborate in a distributed team environment.
Willingness to adapt and change and take on new challenges.
Self-starter with the ability to work independently or as part of a project team.
Strong analytical problem-solving ability.
Extremely strong written and verbal communication skills.
Positive attitude and a strong commitment to delivering quality work.
Experience with DevOps concepts, methodologies, and tools:
Experience with Git and Jira is a must.
Experience with Jenkins and Ansible highly preferred.
Experience with ServiceNow (or similar ITSM tool) to self-select AWS and related trouble tickets from a queue and successfully resolve them to meet or exceed documented SLAs Scope of Position This position is an individual contributor and has no supervisory responsibilities.
Provides functional expertise through day-to-day work tasks.
Works under supervision of management.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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