Sr. Customer Service Technicians - Workforce Management

Functional Description:
General Tier 1 task, working with various groups (APR, ISAS, DFS, and Help Desk Account Management) for the quick resolution to various problems also resolve tickets that are placed by other techs at the help desk.
Workforce Management Positions include Management Information Systems (MIS) Report Lead, and support
Assist new technicians, providing backup dispatcher support, and backup VPN tech support.
Receive and take high volume of calls daily
Create tickets in Remedy
Provide Tier II Help Desk support to end users (password resets, work orders, troubleshooting) either remotely (DameWare, Remote Desktop Connection, Remote Administrator v2.2) or desk side.
Support over 10,000 users for government agency
Troubleshoot, document, and or resolve technical issues surrounding Windows 2000 Professional/XP, MS Office 2003, e-mail, Internet connections, and hardware/peripherals.
Administrate various applications for new hire, password resets, network access removal
Minimum Education: BA/BS in a related field.
Minimum Work Experience: Minimum of six (6) years of work experience in the computer field, with a minimum of three (3) years in the help-desk area, and two (2) years at the senior level position.
Required Certifications: Holds 1 or more A+, Help Desk HDI Certification, Microsoft MCP certified or equivalent
Salaries vary based on levels of experience, education and certifications.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Technician
Windsor Mill, MD Systems Integration, Inc.
Customer Service Technician - Reports Specialist
Windsor Mill, MD Systems Integration, Inc.
Customer Service Manager (CSM)
Jessup, MD Seagrave Fire Apparatus, LLC
Customer Service Supervisor - Entry Level Manager
Greenbelt, MD LDSolutions
Sales, Customer Service, Property Manager-Assi...
Baltimore, MD US Storage Centers