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Director - Proj / Prog

Responsibilities The Director - Project/Program will perform as a key member of the senior management teamresponsible for meeting cost,schedule and quality requirements of the project and will oversee allcontract administrative functions including policy,budget andfinancialcontrols. The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's Degree from an accredited college or university Master's degree or relevant certification (PMP preferred) At least 5 years' experiencerequired with client contractresponsibilities as a primary client interface At least 7 years management experiencerequired, in managing medium to large sized call centers At least two years' experience in Health Exchange operations or comparable experience, Proven ability to respond to the needs of outside contacts Proven ability to develop and manage budget and financial forecasts; meet and exceed goals Proven ability to maintain up-to-date accurate knowledge of all applicable statutes, regulations & contractual requirements to ensure project is in compliance with all standards, including annual audit requirements Ability to develops performance goals and objectives for direct reports and monitor the achievement of those goals Proven ability to monitor performance against key indicators established internally or by the client Excellent organizational, written, and verbal communication skills Excellent people management skills Strong client management skills Computer literacy in Microsoft programs (Excel, Project, etc.) Salesforce CRM IVR Technology Knowledge of Medicaid and Affordable Care Act (ACA) marketplaces POSITION INTRODUCTION This position will act as the Project Director for the Maryland Health Benefit Exchange - Consolidated Service Center, a MAXIMUS Health Services Operations project. This project is jointly operated with call centers in Glendale, Colorado and Windsor Mill, Maryland; this position will be based out of the Windsor Mill, MD office. JOB RESPONSIBILITIES Directs the Management team of the Maryland Health Benefit Exchange (MHBE) Consolidated Service Center (CSC) Participate with executive management to establish strategic plans, objectives and work plans Develop program performance goals and objectives and monitor achievement of such goals Propose changes in policies and procedures for improvement Leads the project to result in meeting or exceeding contractual service level requirements Identifies risks/issues and develops mitigation plans and oversees their execution Ensures contract compliance with all contractual provisions and standards, including annual audit requirements Identifies and reports all incidents to the Vice President Health Operations and the client contact, as necessary Leads the Management team with all project-wide initiatives, planning, and reporting Supervises Management team and develops the team's performance in aggregate and individually Engage in rebid proposal and other business development initiatives for Maryland contract Supports Vice President, Health Operations with all special projects as assigned by President of Health Services Operations Perform other duties as assigned 2018-36597
Salary Range: NA
Minimum Qualification
5 - 7 years

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