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Senior ServiceNow Software Engineer

Kforce has a client in search of a Senior ServiceNow Software Engineer in Windsor Mill, Maryland (MD). Summary: The Senior ServiceNow Software Engineer implements, customizes, oversees, manages, and maintains key components of ServiceNow as a platform. They plan and configure a ServiceNow environment and Information Architecture. One participates in requirements analysis/gathering and providing solutions for all tiers of the application: user interface, middle-tier business components, etc. As a key contributor to the innovation initiatives, participate in building proof of concept examples that can be leveraged across current and future software release versions. Responsibilities may include:
Implementation, administration, development, documentation, and technical support of the client's ServiceNow-based ITSM solution
Providing analytical and technical expertise for ServiceNow configurations
Performing day-to-day administration of the ServiceNow instance
Setting up Service Level Agreements (SLAs) and monitors SLA workflows, creates and tracks Service Catalog requests, and items with variables
Managing users and groups access rights, business rules, controls, and scripting
Conducting ServiceNow testing and UAT signoff for upgrade and release cycles
Handling incident troubleshooting and resolution for ServiceNow related issues
Developing, preparing, and editing application administration documentation, presentations, training materials, and manuals
Creating reports and providing data analysis to support the program, processes, and services
Configuring/Customizing ServiceNow system including workflows
Minimum of 3 years of hands-on experience with ServiceNow tool; working knowledge of Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)
Experience with scripting languages (JavaScript, Perl, UNIX shell scripts)
Experience and knowledge with Incident Management, Event Management, Service Catalog and Request fulfillment, Problem Management, Change Management, Configuration Management and other ITIL process areas
Experience and knowledge with deployment of Configuration Management of IT configuration items across organizations, including Change management, and Release management
Working experience with ITSM Assessments and process improvement implementations
Agile/Scrum methodologies experience is a plus
Solid analytical skills, good knowledge of Life Cycle methodology
Must be comfortable working within a highly functioning team in a fast-paced challenging environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours


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