Remedy Administrator - Contract - NO C2C

Job Description: Our direct client, a leader in IT Healthcare, has an immediate opening for a contract Remedy Administrator for a 6+ month assignment as follows:?ResponsibilitiesHands-on administration and development of the Remedy ITSM suite version 7.6 (or higher). This includes both a working and developing knowledge of Change Management, Incident, Problem Management, and Knowledge Management system.CMDB, Asset Management, Incident Management, Change Management, etc. Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX. ?Provide operational support to business unit users of the ITSM Remedy application. Perform troubleshooting, testing, and debugging and moderate coding of the ITSM Remedy application and make enhancements to existing system configuration. Answer technical questions, and guide users to gain productive use of the ITSM Remedy system and its integrations with the Enterprise Monitoring System. Requires demonstrated subject matter knowledge of the BMC ITSM Remedy product suite. Functional knowledge of BMC ITSM Remedy Software modules supporting Service Management tools (e.g., Incident, Change, Problem, Asset, ADDM, SRM, Business Objects ) Extract data, format and run reports, or perform specific analytical functions using ITSM application modules e.g. Incident, Change, Problem, and Asset. Provide ITSM product support to business unit customers using the ITSM software. Support business solutions built upon the ITSM Remedy application running in this environment in terms of efficient performance or obstacles to smooth production. Monitor operations of the ITSM Remedy application and its associated network of servers on which the cluster of applications operate. Support business solutions running in the ITSM Remedy environment in terms of efficient performance or obstacles to smooth production. Troubleshoot more difficult or complex production slowdowns or bottlenecks and determine if application, OS environment, or network is causing problem. Follow documented standard operation procedures of systems in assigned environment Document standard operation of a system or technical measures taken or recommended to improve a system's functionality. Perform application shakeout and testing to ensure continued smooth production. Follow documented measures to maintain or perform application upgrades, including installing up to date patches and service packs. Participate on larger projects involving team resources as a key support resources Manage system access; train and support users (fellow team members) and IT team. Support system users, responding to users within service level agreement. This includes application, configuration, and monitoring requests from users. Provide work guidance or technical assistance to end-users and less senior team members. Complete assigned ITSM Remedy Service Online Requests to implement access changes, support group maintenance, and system configuration changes. Perform in the role of day-to-day ITSM Remedy production support. Experienced in designing, developing, testing and deploying custom Remedy application and workflow enhancements from business requirements Apply patches and updates to ensure applications are properly secured and up to date; provide recommendations to the customer for version upgrades and major revisions. Manage Remedy user accounts and process access requests. Administration and maintenance of an ITSM Remedy solution. Experience with configuring, updating and loading Remedy foundation data and asset information and troubleshooting data load issues; installing licenses and troubleshooting licensing issues. Administer application data daily, process queries and reports as requested by users, and monitor server logs to ensure that all system transactions are processed correctly. Experience with developing reports and dashboards, Remedy Business Objects, Business Objects and/ or Crystal Reports. Perform analysis and documentation of requirements and corresponding process analysis; monitor and manage the operating systems supporting the Remedy servers. - provided by Dice
, Remedy Administration, CMDB, ITSM Remedy, ITSM Remedy

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